quest.mercermarketplace.comWelcome to Mercer Marketplace

Welcome to the NEW Mercer Marketplace website! OK CLICK HERE: IMPORTANT COVID-19 MESSAGE Prepare for Your Consultation Prepare for your consultation Healthcare Provider Info Prescription Drug Info Welcome Kit Help from a Caregiver Schedule a Consultation Shop & Compare Key Dates Checklist Medicare Plans Pre-65 Plans Additional Coverage Options File a Claim New Claims Existing Claims Claims Checklist Forms Help & Support Contact Us Medicare FAQs Additional Medicare Resources Pre-65 FAQs Prepare for Your Consultation Prepare for your consultation Healthcare Provider Info Prescription Drug Info Welcome Kit Help from a Caregiver Schedule a Consultation Overview Shop & Compare Key Dates Checklist Medicare Plans Pre-65 Plans Additional Coverage Options File a Claim New Claims Existing Claims Claims Checklist Forms Help & Support Contact Us Medicare FAQs Additional Medicare Resources Pre-65 FAQs More Choice. Personalized Support. Ongoing Guidance. Let us help you learn about your healthcare options so you feel empowered to enroll in a plan that best fits your needs and budget. REIMBURSEMENT ASSISTANCE? This website provides valuable information that will help you with the reimbursement process. View one of our Informational Videos below that show you how to navigate the HRA Portal and submit a Recurring Claim Form. You can also download and print a Recurring Claim Form, One-Time Reimbursement Claim Form and Direct Deposit Form by choosing "File a Claim" above and selecting "Forms". Frequently Visited Areas Visit the sections here to learn more about your new health insurance options Year-Round Assistance Contact us with any health insurance related need. 365 Retiree. Our focus is to help you manage your individual retiree health care options, now and in the future. Prepare for your consultation with a Benefits Counselor What you need to file a claim Start a new HRA claim Informational Videos A video library of topics to help you navigate the enrollment, claim submission and reimbursement process. HRA Portal How to log in to your HRA Portal Claims How to create a Recurring Premium Reimbursement Claim Form Claims Third Party Documentation Prepare for Your Consultation Learn everything you need to know about your consultation, what will happen during your call and pre-shopping for plans Prepare Learn how to prepare for your consultation Healthcare provider info Submit your Healthcare providers Prescription Drug info Submit your Prescription Drug information Welcome Kit Download a copy of our welcome kit Help from a caregiver Understanding your options with help from a caregiver Schedule a Consultation Schedule a consultation with a benefits counselor at a time that’s convenient for you Ready to schedule a consultation? You can schedule online. To use the Mercer Marketplace 365+ Retiree tool to schedule a consultation with a benefits counselor, please click here and follow the instructions. Schedule a Consultation Shop & Compare Learn about the benefits, the process of enrolling and select the perfect plans for you and your family Checklist Follow this step-by-step guide to complete your enrollment Medicare Shop and compare Medicare plans Pre-65 Shop and compare Pre-65 plans DENTAL, VISION & OTHER OPTIONS Learn more about optional coverage, including dental and vision File a Claim Need to set up a new claim or check on an existing claim? Choose the option to the right to get started New claims Access your HRA Portal Existing claims Check the status of your existing claim Checklist What you need for a claim Help & Support Contact our team of health insurance industry experts whenever you need help Let us help Our team is here to provide year-round assistance Whether it’s a question you have about your plan options or service from your carrier, we're available when you need help with any health insurance related matter. Medicare FAQs FAQs for Medicare-eligible individuals Additional Medicare Resources Helpful links you may wish to explore Pre-65 FAQs FAQs for Pre-65 eligible individuals Close TERMS OF USE Terms & Conditions Please read and review these terms carefully. Scope This web site is owned and operated by Mercer Health & Benefits Administration LLC (“Mercer Marketplace 365” or “Mercer”). By accessing and using this web site, you are agreeing to these terms and conditions. We reserve the right to change these conditions as we deem necessary without notice to you. Mercer’s Role and Compensation Mercer Marketplace 365, a service provided by Mercer Health & Benefits Administration LLC, provides retirees with services and education as they convert from employer-sponsored group medical insurance to individualized plans. Designed and structured based on interviews and interactions with thousands of retirees, Mercer takes its clients step by step through the process of comparing, evaluating, and selecting individual health insurance plans. Mercer is an insurance broker and not an insurance carrier. Mercer does not fund any claims or coverage, recommend any particular coverage for you, make any representation or warranty that any coverage you obtain through Mercer Marketplace 365 is best aligned with your own needs, or serve as a fiduciary to you or your employer. There may be coverage options available to you other than those offered through Mercer. You are responsible for independently ensuring that your selection of coverage through Mercer is appropriate for you. In accordance with industry custom, Mercer’s compensation for these services consists of commissions paid by insurers that are calculated as a percentage of the insurance premiums those insurers collect for the coverage you obtain, or a fixed dollar amount per subscriber. The rate of compensation paid to Mercer is generally fixed at the time of placement or renewal, and may vary among insurers or among the products offered by an insurer. In certain instances, Mercer may also be paid supplemental commissions in addition to base commissions. These supplemental commissions may also be paid at a rate that is fixed at placement or renewal, or be paid at a rate of commission that may change following placement or renewal based upon factors such as the volume, growth and/or retention of Mercer’s book of business with the insurer or service provider. Mercer may also receive additional monetary and non-monetary compensation from insurers or others that includes payment for marketing or technology related expenses, and other service fees. Upon your request, additional information is available from Mercer regarding its role and compensation from insurers. You may obtain this information by contacting Mercer at 1-888-434-1144. Insurance Terms and Conditions Insurance obtained through Mercer Marketplace 365 is provided by a separate and independent insurance carrier under terms and conditions exclusively set forth in the insurance contract issued by your insuring carrier. Among other items, these insurance terms and conditions define one’s eligibility for coverage, available benefits, coverage duration, claims processes and any other conditions that must be satisfied to obtain and maintain coverage. You should refer to the terms and conditions issued by each carrier and service provider for a complete description of coverage or service, and make your own independent judgment as to whether this coverage or service satisfies your insurance needs. As these carriers and service providers are separate and independent from Mercer Marketplace 365, Mercer Marketplace 365 is not responsible for any carrier’s or service provider’s failure to provide coverage or service, including but not limited to any failure resulting from the carrier’s or service provider’s current or future financial condition or solvency. Any insurance or service you obtain through Mercer Marketplace 365 is provided based upon information supplied by, or on behalf of, you. You should accurately and completely pr...